Water Service Application

Welcome to Lorena Info
Application & Agreement for Water Service
Confidentiality Request Form

The City of Lorena requires all water customers to have an application and deposit on file before service will be turned on. No letters of credit will be accepted.

Policies


Effective November 1, 2013 the following policies will be enforced with no exceptions:
  • Penalty Fee
    15% of total bill for payments not received by 5 PM on the 15th.
  • Late Fee
    $50 charge assessed for non-payment of bill by 5 PM on the 25th.
    *If the 25th falls on a day before a weekend or a holiday, fees will be added the next business day.
  • Disconnect/Reconnect Fee$50 Service charge assessed for trip fee to disconnect/reconnect service.
No Credit Card payments will be taken by phone. You may use www.thepaymentgroup.com or pay in person at City Hall.

Instructions for Paying Utility Bills Online


  1. Go to www.thepaymentgroup.com
  2. At the top of the webpage, select “Make A Payment”
  3. Select “Texas” from the list of states
  4. Select “Lorena” from the list of cities and counties
  5. Select “Pay My Utility Bill” as the type of payment
  6. Enter utility account information as it appears on your bill
  7. Enter the amount you would like to pay
  8. Select “Continue”
  9. Verify the information you have entered. Notice the fees that are added for paying online (5% online fee and tax)
  10. Select "Continue to Billing"
  11. Enter "Payee Info," complete "Confirmation," and you will receive a receipt when finished.
If you have any further questions about the process please call our office at 254-857-4641.

Ordinance 2014-0218-01 establishing deposits, late fees and policies

Ordinance 2015-0921-01 Water and Sewer Rates

Fee Schedules


  • *Deposits:
    • Residential rental property - $250
    • Residential property occupied by owner - $150
    • Non-residential rental property - $350
    • Non-residential property occupied by owner - $200
  • Garbage Fee
    • Inside City Limits Only - $17.21
  • Return Check Fee - $30